Overview

CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.

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Geoffrey Anderson United States

CafeX Communications

Joe Lupton United States

CafeX Communications

Sajeel Hussain CafeX Communications

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General Videos

March 23, 2018 5:00 AM

Deliver a Personalized Customer Experience with Live Assist for Dynamics 365 - Demo

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Latest Tweets

2018 @nojitter survey shows 79% of respondents will increase use of cloud communications within next year, plus many other insights. http://cafex.to/nojit9f0b6

December 10, 2018 9:34 PM

Adding screen sharing to customer service calls should be as easy as 1-2-3. Agents can see what customers see to resolve issues faster and increase CSAT. https://www.cafex.com/en/platform

December 6, 2018 10:24 PM

Frost recommends businesses embark on a communications transformation with #CPaaS and #UCaaS as part of their broader digital strategy. https://go.frost.com/ucaas @mbrandenburg @Frost_Sullivan
December 4, 2018 4:39 PM

Watch how chatbot interactions can be escalated to live agents who can see the chat context. Agents in #MSDyn365 can also transfer chat sessions to bots for routine tasks. https://youtu.be/f2yYFKJk9VU @CRMUG
November 30, 2018 8:44 PM

A gamer's perspective on the importance of cross-platform embedded voice communication to the Fortnite experience: https://www.cafex.com/en/blog/why-fortnites-appeal-more-skin-deep