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Calabrio - Company Profile   (About Company Profile Pages)

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Overview

Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
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Company Members

Samara Johansson Calabrio(Verified Admin)
Dennis Saner Calabrio(Verified Admin)
Alyssa Fishwick Calabrio(Verified Admin)
Pippa Rhys Calabrio
Olle During Calabrio
Dave Hoekstra Calabrio
Ed Creasey Calabrio
Kris McKenzie Calabrio
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Company News

Cloud-based workforce management solution supports contact centre agents at one of Africa’s banks
March 23, 2022 11:05 PM
 888 
Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre doubles in size


March 2, 2022 5:50 PM
 1064 
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Articles

Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label:...
July 25, 2022
 1078 
Blend new technologies with tried and tested favourites to refresh your contact centre. Magnus Geverts at Calabrio shares his top spring-cleaning tips for supporting home-working agents.
July 22, 2022
 1211 
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Blogs

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In Teleopti’s third blog on the subject of change, Patrik Vesterberg explores the value of WFM...
May 20, 2019
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Learn how to be a smooth operator using automated Workforce Management technology. Nick Brook at Tel...
May 8, 2019
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