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Calabrio - Company Profile   (About Company Profile Pages)

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Overview

Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.

https://www.calabrio.com
 
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Company Members

Samara Johansson Calabrio(Verified Admin)
Alyssa Fishwick Calabrio(Verified Admin)
Josh Werner Calabrio(Verified Admin)
Megan Pennock Calabrio(Verified Admin)

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Calabrio's software is fantastic and ever growing with the features it supports. The staff at Calab...
April 29, 2017 2:09 PM
Diverse product
April 19, 2017 4:19 PM
Solid product
April 15, 2017 4:39 AM
To shed light on a great company that is doing great things in the Call Center world!
April 14, 2017 9:30 PM
Calabrio is an all-around great company and product.
April 14, 2017 7:01 PM
A customer who is seeing the potential of this company
April 13, 2017 5:03 PM
Calabrio is an excellent tool to keep track of your days - from meetings to breaks to holidays! It's...
April 11, 2017 7:49 PM
Calabrio focuses on the voice of their customers and consistently upgrades to meet those customers' ...
April 10, 2017 9:40 PM
A harmonious solution for workforce management.
April 10, 2017 8:20 PM
Calabrio has helped us bring order to managing our growing workforce.
April 10, 2017 5:19 PM
Calabrio is a great product that impacts my day to day work function. They provide a quality product...
April 10, 2017 5:14 PM
In the ever evolving world of call centers, Calabrio continues to show their versatility, their pion...
April 10, 2017 4:47 PM
Calabrio has worked diligently this past year to enhancing their products to offer better product ma...
April 10, 2017 4:18 PM
Calabrio has a very good customer service portal. Their staff are knowledgeable and friendly.
April 10, 2017 4:07 PM
Calabrio is forward thinking, always scouting out opportunities to improve their services and very r...
April 10, 2017 3:53 PM
Fantastic software. Allows all involved to complete their roles easier and faster.
April 10, 2017 2:31 PM
Calabrio is paving the way for modern, multichannel contact centers to capture and mine the voice of...
March 27, 2017 8:28 PM
Believe in the value of our product and more importantly the authentocity of our corporate vlues as ...
March 23, 2017 10:10 PM
As a long time employee of Calabrio I see first hand the positive impact the company has in the indu...
March 22, 2017 10:19 PM
Calabrio provides world-class WFO solutions that can be deployed from the public cloud, on premises ...
March 14, 2017 3:22 PM
I love the company products
October 26, 2016 7:49 PM
Simply for the Points!
October 24, 2016 10:22 PM
We have used Calabrio QM and WFM for over a year now and they have proven time and time again the va...
October 18, 2016 9:55 PM
Calabrio makes it easy to carry out the tasks I need to complete
October 14, 2016 4:32 PM
As the Calabrio Administrator for my organization, I work in Calabrio every day. Having used anothe...
October 13, 2016 7:37 PM
I beleive in Calabrio
October 10, 2016 9:54 PM
They should win
October 10, 2016 7:46 PM
Calabrio puts the customer first; their service is unparallel.
October 8, 2016 11:35 PM
Encourage innovation
September 29, 2016 8:36 PM
Really adaptable company always willing to look for a way to resolve and help over come any issue en...
September 26, 2016 8:01 PM
Calabrio is a great product and their customer support is fast at trouble shooting and solving issue...
September 14, 2016 11:44 PM
Recently stated utilizing WFT with Calabrio and it has been a great experience.
September 12, 2016 3:04 PM
I think Calabrio is a great tool for the call center industry.
September 2, 2016 8:53 PM
I'm always willing to support a company that I believe in.
September 1, 2016 7:20 PM
Calabrio is a leader and an innovator in the contact center space for Workforce Optimization and Cus...
September 1, 2016 5:30 PM
Calabrio has amazing products and strives to think customer first in everything we do. I see those v...
September 1, 2016 5:16 PM
Best solution in the Contact Center
September 1, 2016 5:08 PM
Outstanding company
August 31, 2016 10:11 PM
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Company News

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions
February 5, 2021 12:35 AM
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Calabrio achieved leading results of the featured vendors in three of four vendor and product satisfaction categories
January 29, 2021 12:44 AM
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Articles

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engage...
February 26, 2021 5:00 AM
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Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times.


December 21, 2020 5:00 AM
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Videos

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March 2, 2021 9:34 AM EST

Awesome

March 2, 2021 9:35 AM EST
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Blogs

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In Teleopti’s third blog on the subject of change, Patrik Vesterberg explores the value of WFM...
May 20, 2019 5:00 AM

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