Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.Please Login (add)
The success of Calabrio’s Center of Excellence for customer and employee engagement results in doubling of Canada-based headcount, drives move to larger and more centrally located office space May 30, 2018 5:00 AM
It’s not too late to register for C3 2018! Join us for our annual user conference in Nashville from September 10-13. Network with your peers, attend informational breakout sessions and chat with technical experts. Learn more + register here: http://bit.ly/2vCgBlg . August 21, 2018 3:50 PM
It’s time to retire the notion that #desktopanalytics is primarily for monitoring agents’ YouTube and Facebook access. Robin Butterfield, shares what desktop analytics really is and why it matters to your #contactcenter in the Calabrio blog. http://bit.ly/2MRBxtR August 20, 2018 8:12 PM
Mike Hedin, #forecasting and scheduling manager at Young Living Essential Oils, will be sharing best practices for rolling out a new #WFO tool globally during his session at #C3 . Learn more about Mike and his role in our latest Speaker Spotlight: http://bit.ly/2PizL6D .
August 17, 2018 7:44 PM
It’s been theorized that automation and digital technology could replace people, but with #custexp as a key differentiator, increased technology adoption means #CX professionals only become more important. Read more in @customerthink . http://bit.ly/2nJ6Egr
August 17, 2018 3:47 PM
This ice cream cart stopped by Calabrio HQ today to celebrate! We've had 5,000 customers + partners register for the Calabrio Success Center–our customer and partner portal–in less than a year since launch. Kudos to the CSC team!