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Calabrio - Company Profile   (About Company Profile Pages)

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Overview

The digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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Company News

Calabrio has announced a major expansion in India with the launch of its new cloud offering.
March 1, 2024 10:17 PM
 358 
Calabrio has acquired Wysdom to enhance its existing suite of analytics tools, allowing customers to review, analyze, and improve the performance of human and virtual agents.
January 9, 2024 2:14 PM
 1566 
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Articles

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future.
November 17, 2023
 4189 
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team.
October 25, 2023
 2036 
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Blogs

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In Teleopti’s third blog on the subject of change, Patrik Vesterberg explores the value of WFM...
May 20, 2019
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Learn how to be a smooth operator using automated Workforce Management technology. Nick Brook at Tel...
May 8, 2019
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Contact Center Video News

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