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Calabrio - Company Profile   (About Company Profile Pages)

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Overview

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

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Industry Champion

Calabrio's software is fantastic and ever growing with the features it supports. The staff at Calabrio do an amazing job of working together to solve issues and help people.
April 29, 2017 2:09 PM
Diverse product
April 19, 2017 4:19 PM
Solid product
April 15, 2017 4:39 AM

Industry Champion Comments

Calabrio's software is fantastic and ever growing with the features it supports. The staff at Calab...
April 29, 2017 2:09 PM
Diverse product
April 19, 2017 4:19 PM
Solid product
April 15, 2017 4:39 AM
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Company News

Winners of Calabrio's analytics competition and ONE awards announced during its annual customer conference, Calabrio Customer Connect (C3)
October 28, 2020 10:31 PM
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First-ever virtual Calabrio customer conference showcases cloud-based WEM platform designed for the modern, agile contact center
October 28, 2020 3:20 PM
 159 
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Articles

The COVID-19 pandemic sparked an evolution in customer behaviors and preferences, the way agents need to work and the processes that managers need to implement to run a successful contact center.
October 27, 2020 5:00 AM
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Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. He shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workf...
August 28, 2020 5:00 AM
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In Teleopti’s third blog on the subject of change, Patrik Vesterberg explores the value of WFM...
May 20, 2019 5:00 AM

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