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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Headquartered in Tulsa, Oklahoma, Call Analytics, Inc. was founded with the mission to help companies improve caller’s contact center experiences by providing simple-to-use analytics and business intelligence tools that show what callers are doing and experiencing in IVR self service systems. Call Analytics products include two applications - a reporting, alerting and monitoring package for interactive voice response systems and a CTI desktop application for customer service representatives. Call Analytics’ products are used by large call centers nationwide to improve customer satisfaction and maximize IVR investment.