Overview

Established in 1999, Call Design is an organisation that specialises in providing software solutions, consultancy, training and support, particularly in the area of Workforce Optimisation, to organisations around the world. We work with contact centres, back office departments, retail environments and branches to implement the best tools available to improve workforce productivity by ensuring the right people are in the right place, with the right skills, at the right time, to optimise the customer experience.

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Julie-Anne Hazlett Australia

Call Design

Michelle Gaffney United States

Call Design

Julie Hazlett Australia

Call Design

Sean Mather Australia

Call Design

Industry Champion Comments

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We are WFO industry leaders, educating not only people who use our technology but also our competito...
March 23, 2017 5:17 AM

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September 7, 2015 5:00 AM

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Call Design Mandates DJ Carmichael on Public Float https://www.calldesign.com.au/news/call-design-mandates-dj-carmichael-public-float/
September 11, 2017 12:59 AM

Call Design Mandates DJ Carmichael on Public Float Sydney, Australia: Australian headquartered Call Design Pty... http://fb.me/BwmF8vsj
September 11, 2017 12:58 AM

Join Laura on 9th May for a complimentary webinar on performance management.... http://fb.me/DfRZfZ6N
April 26, 2017 6:11 AM

Hi, I’m Graeme and have recently joined Call Design as a Workforce Optimisation Consultant. Over the last few... http://fb.me/2S1JheMqg
April 20, 2017 4:43 AM

We are proud to announce the worldwide debut of Aspect Via here in Australia... http://fb.me/8t4JYH3NG
March 29, 2017 3:48 AM