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Overview

DELIVERING CUSTOMISED CONTACT CENTRE SOLUTIONS FROM SOUTH AFRICA TO THE GLOBAL MARKET

CallForce delivers customised contact centre solutions from South Africa to the local and global market. Our customer-centric approach combined with the expertise for process optimisation, technology support and continuous skills development enables us to optimise contact centre and other BPO solutions that deliver the ultimate brand experience. Our successful and proven formula combines the right people and optimised processes with technology and digital skills to deliver of an exceptional customer brand experience.

Our 3 South African operational sites are in Johannesburg, Cape Town and Durban. They are equipped to international standards with IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.

Our omnichannel solutions are supported by smart technology platforms that open new channels and individual touchpoints for direct customer-to-brand communication. We bring every channel together while empowering our agents to engage in seamless conversations with customers across multiple channels

             
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #1 for Best Public Services Center
January 21, 2022 12:02 AM
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ContactCenterWorld - Top Ranking Performers Awards EMEA 2021: Ranked #1 for Best Public Services Center
September 17, 2021 12:01 AM
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Company News

Growth is a critical part of any businesses plans and strategy, but growth isn't just about increasing revenue or expanding your client base. It's so much more than that.
May 25, 2023 9:21 AM
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The contact center industry is undergoing a significant transformation, driven by rapid advancements in technology and changing customer expectations.
October 6, 2023
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Uncertainty seems to be a constant and the term “cash crunch” seems to be a commonality in conversations globally, that is why the exploration of cost-saving initiatives across business operations is imperative without compromising the quality.
June 16, 2023
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