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CallMiner - Company Profile   (About Company Profile Pages)

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Overview

CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.

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Company Members

Isabella Granara CallMiner(Verified Admin)
Richard Todd Barber CallMiner(Verified Admin)
Lucy French callminer
Ryan Siney CallMiner
Mauricio Ramos CallMiner
Bill Muller CallMiner
Andrew Buckley CallMiner
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Company News

New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience
July 16, 2024 9:26 PM
 123 
The App Marketplace delivers a network of partner technologies, services and platform add-ons to accelerate time to results
June 5, 2024 4:48 AM
 151 
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Articles

Inaugural research report finds major CX gaps and areas of opportunity, with only 12% of organizations collecting an equal amount of solicited and unsolicited feedback data

September 26, 2022
 2440 
To unpack how South African organisations view the challenges and priorities within contact centres, CallMiner recently conducted a contact centres survey with TechCentral.

September 5, 2022
 3422 
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