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CallMiner - Company Profile   (About Company Profile Pages)

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Overview

CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
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Industry Champion Comments

Best speech analytics in the world!
April 7, 2017 12:04 AM
CallMiner has mined over 2 billion hours of conversations between contact center agents and customer...
February 6, 2017 1:35 PM
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Company News

CallMiner Analytics Rapid Evaluation (C.A.R.E) assessment analyzes contact center data to uncover shareable insight on how COVID-19 is impacting business operations
May 6, 2020 9:12 PM
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Engagement Optimization community ignites crowdsourced support and innovation for COVID-19 contact centre impact
April 17, 2020 9:09 PM
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Articles

New research shows 78% of UK consumers will switch vendors after a poor contact centre experience
May 20, 2020 5:00 AM
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Communications suppliers, banks and property insurance lead customer churn risk in the CallMiner Index
October 5, 2018 5:00 AM
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