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Callscan
Callscan providers of total contact centre solutions that range from business consultation services, to software, training and support. Callscan offer workforce Management solutions, management information systems, voice recording and unified multimedia call handling alongside a range of training courses from one day seminars to NVQ’s and MSc’s.
         
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E-enabling The Call Centre
Steve Payne, Marketing Manager, Callscan, looks at how financial call centres can get the most from incorporating e-mail.
January 31, 2003 10:46 AM
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