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CallScripter - Company Profile   (About Company Profile Pages)

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Overview

CallScripter is a contact centre scripting software solution internationally, designed to increase contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide.


https://www.callscripter.com
 
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Articles

Aquarius was in need of a complete contact centre solution. Requiring both a hosted telephony platform, and also a hosted contact centre solution, they needed the functionality and flexibility that would allow their technology to grow alongside their...
March 2, 2010 5:00 AM
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CallScripter have recently implemented a bespoke solution, designed exclusively for Merlin Entertainments, the world's second largest entertainments company (second only to Disney).
December 24, 2009 5:00 AM
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Our CEO Simon Black explains the role of artificial intelligence (AI) has in providing a seamless, frictionless customer experience to Engage Customer.   Read his thoughts here: https://bit.ly/2LGDz0U   #customerexperience #AI #technology #contactcentres
May 22, 2020 11:52 AM
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Check out the latest blog from our sister company, @AwakenIntel about First Call Resolution! Discover why FCR is so important, and how you can increase #performance in your contact centre! Read here https://www.awaken.io/blog/first-call-resolution-and-happy-customers-how-to-strike-the-balance #contactcentre #ai #customerexperience

May 18, 2020 8:29 AM
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Why are so many companies missing huge value from their contact centres?   Join CTO of CallScripter and @AwakenIntel , @awakengeouffrey , as he reveals all in @callcentertimes !   Read the article, here! https://bit.ly/3dxxCj1   #callcentres #bigdata #tech

May 12, 2020 1:59 PM
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The majority of contact centres have now transitioned to remote work, with the focus to keep staff engaged and morale high! With the transition to home working, being agile as a contact centre is instrumental. What’re you doing to keep staff engaged? #contactcentre #scripting

April 2, 2020 1:59 PM
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Despite the current climate, we're fortunate enough to remain focused on growth. And with that, we're thrilled to welcome Harshika Temkar, our new QA Engineer to the team! Welcome onboard, Harshika! #Welcome #WelcomeOnboard #NewJob

March 30, 2020 1:59 PM
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