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CallTools offers an all-in-one platform for call center's needs.

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If you want to improve the customer experience and increase brand loyalty, you should start by worki...
June 8, 2016 5:00 AM

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Do you know the best practices for using SMS to reach customers? Does your dialing software offer integrated SMS? #service #predictivedialer https://calltools.com/blog/how-can-my-business-use-sms-to-get-in-contact-with-customers/

October 24, 2018 1:24 AM
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Are you using preview dialing as a part of your sales process? Preview dialing not only keeps you compliant with all TCPA regulations but maximizes your contact ratios. http://bit.ly/2EK3RhQ #sales #previewdialer
February 23, 2018 10:39 PM
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Building rapport is a process that begins with the first call attempt and continues throughout the acquisition and retention of the customer. Which software features are most useful in helping your agents simplify this process? http://bit.ly/2GYCMFn #customerservice #rapport
February 8, 2018 8:59 PM
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You customer service team is the face of your company. Their interactions often determine a customer's opinion of your company. Do you know how to train your customer service team for success? http://bit.ly/2n8dT1t #customerservice #customersupport
January 24, 2018 11:04 PM
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Are you still using outside sales at your company? Learn how to incorporate inside sales to lower costs and raise profits at your company. http://bit.ly/2mjGm3n #insidesales #outsidesales
January 11, 2018 11:33 PM
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