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Outsourcing - Tips & Best Practices

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Overview

Outsourcing - delivering measurable benefits to our clients
What we bring our customers:
Inspired productive people
Streamlined administration processes
Effective ICT
Innovation
Improved customer services
Supported by our extensive capabilities
Comprehensive range of expertise and resources
Extensive business centre network
Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore

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Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards EMEA 2011: Ranked #3 for Best Contact Center Supervisor
July 9, 2011 5:00 AM

ContactCenterWorld - Top Ranking Performers Awards EMEA 2011: Ranked #4 for Best Contact Center Operational Manager
July 9, 2011 5:00 AM
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Company News

Metro Mayor Andy Burnham will join demonstrators protesting against controversial proposals to shut a flagship call centre in Bury.
June 15, 2021 11:51 AM
 135 
Workers called for jobs to stay in Bury as they protested at controversial proposals to shut down a flagship contact centre employing hundreds of people.
June 2, 2021 1:34 AM
 284 
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Articles

Consilium Software’s SIP Contact Center and Consilium UNI™ Suite to Help Vertex Enhance Customer Service Activities
April 25, 2011 5:00 AM
 12020 
Technology has many uses, but to the contact center industry, which at its core is based on customer service, how can technology improve service levels? We asked industry professionals for their top tips regarding the use of technology in relation t...
May 28, 2010 5:00 AM
 13728 

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