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CareerBuilder.com is an online job network with more than 15 million unique visitors and over 600,000 jobs. Owned by Gannett Co., Inc. Tribune Company, and Knight Ridder, Inc. , the company offers a vast online and print network to help job seekers connect with employers. CareerBuilder.com powers the online career centers for more than 450 partners that reach national, local, industry, diversity and niche audiences. Please Login (add)
We asked training professionals from around the world to tell us the methods they use to train new recruits and turn them into successful agents. Here are the different techniques used to create better representatives. January 21, 2010 5:00 AM
There are some contact center managers out there who find it hard to measure the effectiveness of training programs, and the overall effectiveness of the trainers themselves. Since trainers know their methods and practices best, we asked them how th... December 28, 2009 5:00 AM