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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Catalyst is an independent provider of business and technology consulting along with change and programme management that is centred on effective and efficient management of customer interactions. Catalyst was founded in 1995 as a dedicated contact centre and customer management company, providing independent business and IT consulting services. Please Login
Geoff Hardy Of Catalyst - IT Partners believes that there are four key areas that need to be examined in order to give a greater understanding of how the key characteristics of a contact centre operation compare with those seen in ‘best in class’ org... December 12, 2006 5:00 AM
If the application of self-service technologies can provide organisations with tangible business benefits as well as delivering enhanced levels of service to customers, why do so many implementations get it so wrong? February 20, 2006 5:00 AM