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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Simon McBeth is CEO and Founder of CC Associates Limited, a London based professional services company. CC Associates provide a wide range of consultancy, specialising in Customer Contact Strategy, Contact Centre Operations and the development of customer centric organisations, helping their clients to achieve loyal and satisfied customers.Please Login (add)
This case study documents the collaboration between CC, an independent consultancy and convergence integrator, and Dreams, a bed retailer with 150 stores in the UK. This document shows how CC helped Dreams to implement a feature-rich converged voice ... June 10, 2008 5:00 AM
Call centres have evolved from what they were meant to be when they were instigated to high tech centres with lots of hardware and software to ‘enhance’ the customer experience. March 11, 2003 10:37 AM