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Overview

CCA has more than 15 years experience in research and analysis. CCA works with operators, BPO & shared service providers and vendors.
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Company News

Up to 70 jobs are at risk as a music licensing organisation looks to move out of Peterborough.
January 15, 2018 5:00 AM
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Articles

This article addresses the key issues facing call centres that are thinking about adopting a VoIP system. In addition it explores the options that are open to organisations and the different variables that may impact upon implementation.
September 11, 2008 5:00 AM
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A case study documenting the collaboration between CC, and independnet consultancy and convergence integrator, and Leasedrive VELO, a fleet management expert. This case study shows how CC helped Leasedrive VELO to upgrade its voice communications in ...
May 28, 2008 5:00 AM
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Tuned in to today’s webinar session on The 5 principles of leading remote teams with @CXHighPerform - some top tips on adapting and excelling in our new world of working from home! @AnneMarieCCA Katie White @CCA_Global CCA Global #workingfromhome #thttps://lnkd.in/dnhWtaB
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