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Overview

CDC Software Inc., The Customer-Driven Company™, is a provider of enterprise software applications and services designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability.

https://www.cdcsoftware.com
 
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Nothing about a crisis situation is easy. Be sure your call center is ready to face one when (not if) it happens. https://bit.ly/35wRPmg
June 1, 2020 5:53 PM
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Today’s #contactcenter agent must be better trained to address issues and deal with more frustrated, impatient customers who’ve tried and failed to resolve their issues via self-service. https://bit.ly/2xDMi0P
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Packed with guides, datasheets and videos, the CDC Resource Center is your (free) one-stop shop for information on maximizing the #efficiency of your #telephony systems. https://bit.ly/2hCa29B
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"Too often, startups and other emerging companies are content to add a chatbot to their home page and call it their #customerservice department." Jay Reeder from Customer Service Management. https://bit.ly/3cp9Rcp
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Did you know? First-call resolution is considered an essential metric because it has strong links to #customersatisfaction , service efficiency and service costs. https://bit.ly/2KnM7Jz
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