Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
With Cerebit’s innerGuard, contact centers can dynamically redact all or parts of sensitive and non-essential information inline as it moves for all applications without changing or touching the host application or agent workstation. For example, users are able to redact all of a SSN (i.e., XXX-XX-XXXX) or part of a SSN (i.e., XXX-XX-1234). Using innerGuard, contact centers prevent misuse of information; create unalterable logs for forensics analysis; reduce call handling time; and, maximize agent productivity.Please Login
Beyond physical security measures, contact centers need to be careful not to lull themselves into believing that digital security measures such as having end-to-end encryption and password protection will effectively mitigate their risk or satisfy th... December 19, 2006 5:00 AM