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CFI Group - Company Profile   (About Company Profile Pages)

Overview

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CFI Group
CFI Group is a customer satisfaction measurement technology and analytics firm. CFI Group provides a Customer Feedback Management (CFM) technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact. Founded in 1988 and headquartered in Ann Arbor, Michigan, CFI Group serves global clients from a network of offices worldwide.
         
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David Baker CFI Group
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Sandy Seitz CFI Group

Contact Center News

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Citizen Satisfaction with the U.S. Federal Government up in 2016
CFI Group federal agency clients have above-average satisfaction scores

February 7, 2017 5:00 AM
 Views: 134 
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Bank Customer Satisfaction Up
CFI Group’s annual Bank Satisfaction Barometer shows an increase in overall customer satisfaction fr...
February 1, 2017 5:00 AM
 Views: 337 
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Articles

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ACSI: Decline in Federal Government Satisfaction Slows
Citizen satisfaction with services of the federal government continues to slide, albeit at a slower ...
January 4, 2016 5:00 AM
 Views: 603 
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Government Contact Center Satisfaction Index Rises Slightly
Improvements by CMS and DOE drive overall score boost; web-based contact climbing
June 1, 2015 5:00 AM
 Views: 2637 
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Latest Tweets

Sourcing from In-House Customer Database vs. Research Panel http://cfi.gp/rczA30dODi4 https://cfigroup.com/resource-item/data-sourcing/ via @CFIGroup #customers #cx

July 21, 2017 6:02 PM
Contact Center Satisfaction (CCSI) 2017 http://cfi.gp/OGoD30dxlfJ via @CFIGroup #customerexperience #callcenter
July 11, 2017 2:25 PM
Principles of Customer Experience Measurement http://cfi.gp/8IA830drE80 via @CFIGroup #cx #customers

July 7, 2017 5:33 PM
Predictability http://cfi.gp/YLTP30dnLY6 via @CFIGroup #cx #customers

July 6, 2017 2:12 AM
Video: The Power of People http://cfi.gp/wZL530cUWmq via @CFIGroup #customers #cx #cem

June 27, 2017 10:00 AM

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