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CFI Group
CFI Group is a customer satisfaction measurement technology and analytics firm. CFI Group provides a Customer Feedback Management (CFM) technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact. Founded in 1988 and headquartered in Ann Arbor, Michigan, CFI Group serves global clients from a network of offices worldwide.
         
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Company News

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Citizen Satisfaction with the U.S. Federal Government up in 2016
CFI Group federal agency clients have above-average satisfaction scores

February 7, 2017 5:00 AM
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Bank Customer Satisfaction Up
CFI Group’s annual Bank Satisfaction Barometer shows an increase in overall customer satisfaction from 2015 to 2016, with four opportunities for banks to continue to grow in 2017.

February 1, 2017 5:00 AM
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ACSI: Decline in Federal Government Satisfaction Slows
Citizen satisfaction with services of the federal government continues to slide, albeit at a slower pace, according to a report released today by the American Customer Satisfaction Index (ACSI). Satisfaction with the federal government drops 0.8 perc...
January 4, 2016 5:00 AM
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Government Contact Center Satisfaction Index Rises Slightly
Improvements by CMS and DOE drive overall score boost; web-based contact climbing
June 1, 2015 5:00 AM
 2666 
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Latest Tweets

The Squeaky Wheel Does Not Always Need Grease! http://cfi.gp/5O3d30fkkjJ/ via @CFIGroup #customers #retail #cx

September 21, 2017 4:06 PM
For a successful M&A, focus on how customers will respond to the change. http://cfi.gp/hG9K30fiLmM/ via @CFIGroup #customers #cx #retail

September 20, 2017 5:39 PM
In-Home Sales – People Still Make the Difference http://cfi.gp/ceRI30f0G4G/ via @CFIGroup #customers #cx #retail

September 8, 2017 3:14 PM
Executing In-Store Pickup (Profitably). A “win-win” for both consumers and retailers. http://cfi.gp/r2Nl30eMXi8 via @CFIGroup #customer #cx

August 30, 2017 4:52 PM
Empowering Contact Center Representatives http://cfi.gp/mtPb30eEa7N via @CFIGroup #customers #cx #callcenter

August 24, 2017 2:16 PM

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