Overview

CFI Group is a customer satisfaction measurement technology and analytics firm. CFI Group provides a Customer Feedback Management (CFM) technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact. Founded in 1988 and headquartered in Ann Arbor, Michigan, CFI Group serves global clients from a network of offices worldwide.

(add)

(company social exchange program)

[Vendors: Add a weblink for sales leads]

Company Members

Become a Member

David Baker CFI Group

Sonja Rezler CFI Group

Sandy Seitz United States

CFI Group

Company News

Articles

Read More | Post an Article

80% of Retail Customers First Try to Resolve Their Issue Online Before Contacting Customer Service

A new report by CFI Group and Radial shows that retailers must manage across the entire customer service journey to create an excellent customer service experience.

May 11, 2018 5:00 AM

"thank for sharing this information, we are Digital Marketing Agency Chicago and Web Development Company Chicago
May 14, 2018 4:13 AM EST

405

Share

New Report: 88% of Callers Who Reach an IVR Still End Up Speaking with a Live Agent

CFI Group's Contact Center Satisfaction Index (CCSI) 2018 report shows that while the agent has the largest impact on the customer's experience with customer service, companies must measure agent interactions within the context of the complete custom...
March 26, 2018 5:00 AM

220

Share

Latest Tweets

Government Contact Center Satisfaction Index (GCCSI) 2018. A new CFI Group report shows government contact center satisfaction is unchanged from 2017. http://cfi.gp/QkCU30kAtd1 via @cfigroup #CX #contactcenter #callcenter #Government

June 20, 2018 5:15 PM

6/21 DC Forum: Delivering Excellence in Customer and Employee Experience. Join government agency professionals for presentations and discussions on customer and employee experience. Sponsored by @CFIGroup and the Federal Consulting Group. http://cfi.gp/5wKi30k4wxS #CX

May 18, 2018 6:24 PM

Retail Report – May 2018 . A new report by CFI Group and Radial shows that retailers must manage across the entire customer service journey to create an excellent customer service experience. http://cfi.gp/J2qh30jTTIK via @cfigroup #CX #retailtech #customersupport
May 8, 2018 10:53 PM

Thank You for Not Grabbing Me http://cfi.gp/xsa130jFXaN via @cfigroup #Feedback #CX #CustomerExperience

April 25, 2018 5:34 PM

To effectively measure contact center satisfaction, companies must manage across three channels of the customer service journey: Digital Properties, Automated Interactions, and Professional Agents. http://cfi.gp/ipWh30jkS1w via @CFIGroup #ContactCenter #CX #CustomerExperience