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CFI Group - Company Profile   (About Company Profile Pages)

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Overview

CFI Group is a customer satisfaction measurement technology and analytics firm. CFI Group provides a Customer Feedback Management (CFM) technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact. Founded in 1988 and headquartered in Ann Arbor, Michigan, CFI Group serves global clients from a network of offices worldwide.

https://cfigroup.com
 
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Company News

A new report by Radial and CFI Group provides retail customer insights from a survey of 500 online shoppers designed to understand their experiences across the customer service journey, from digital properties to the contact center.
May 21, 2020 7:54 PM
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CFI Group's 2019 Government Contact Center Satisfaction Index (GCCSI) fell to 63, as measured on a 0-100 scale, down 7% from 2018.
May 9, 2019 1:58 AM
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Articles

CFI Group's 2019 Contact Center Satisfaction Index (CCSI) slipped to 68, as measured on a 0-100 scale, down 3% from 2018.
April 1, 2019 5:00 AM
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A new CFI Group report shows government contact center satisfaction is unchanged from 2017 and below private sector satisfaction. To improve, government contact centers must learn how to integrate the role of the contact center into an increasingly c...
June 25, 2018 5:00 AM
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CFI Group, in partnership with @GrantThorton , is collecting public sector employee feedback regarding work life since the COVID-19 pandemic. Lend your voice. Take the survey here: https://bit.ly/emp-exp-survey #customerexperience #cx #employeeexperience

April 30, 2020 7:10 PM
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CFI Group has selected Medallia to provide 10 websites across six federal agencies the power to understand in-the-moment digital user experiences and take intelligent action to improve them. #CustomerExperience http://bit.ly/2T2Eegu

February 19, 2020 6:03 PM
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As it turns out, psychics and fortune tellers have plenty to tell us about effective CX. And while some findings were obvious, some were a little more surprising. http://cfi.gp/plEp50xJzyM #CX #CustomerExperience

December 29, 2019 9:31 PM
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The study shows that 43% of online retail customers are more likely to purchase from a retailer that offers online chat. http://cfi.gp/vBpW50vH2ko
August 23, 2019 4:02 PM
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