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ContactCenterWorld - Top Ranking Performers Awards Americas 2017: Ranked #1 for Best use of Social Media in the Contact Center
June 24, 2017 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2016: Ranked #1 for Best use of Social Media in the Contact Center
November 12, 2016 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards Americas 2016: Ranked #1 for Best use of Social Media in the Contact Center
June 17, 2016 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2015: Ranked #1 for Best use of Social Media in the Contact Center
November 6, 2015 12:00 AM
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ConvergeOn announced that it has received the Cisco® Partner Summit Award for the 2022 Americas Webex Partner of the Year.
November 7, 2022 3:22 PM
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Ribbon Connect solution allows telecom providers to quickly and easily connect to Webex Calling and offer telephony services to partners and customers around the globe

November 4, 2022 11:13 AM
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Articles

We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service leve...
May 26, 2010

Yazmin Barajas | OBP

Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...

April 18, 2017 3:32 AM EST

Siddharth Sharma | KocharTech

Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...

April 18, 2017 3:32 AM EST
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We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
May 19, 2010
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Your contact center systems provide you with a lot of data. There’s a lot of value in that dat...
July 28, 2017
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With all this news about hardware companies going out of business, you should really start looking a...
July 18, 2017
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