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Cisco   (About Company Profile Pages)

Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.

               
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Enter Awards Program

Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2017: Ranked #1 for Best use of Social Media in the Contact Center
June 24, 2017 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2016: Ranked #1 for Best use of Social Media in the Contact Center
November 12, 2016 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards Americas 2016: Ranked #1 for Best use of Social Media in the Contact Center
June 17, 2016 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2015: Ranked #1 for Best use of Social Media in the Contact Center
November 6, 2015 12:00 AM
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Company News

UniCampaign, UniAgent, UniSupervisor, UniQM, UniRSM and UniVCX for Webex Contact Center will empower agents, streamline supervisor insights and more
February 12, 2024 9:43 PM
 410 
Journey.ai, Inc (DBA: Journey), a cybersecurity software business that transforms security and customer experience in the contact center, announced its induction into Cisco’s SolutionsPlus program.
February 8, 2024 12:45 PM
 198 
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Articles

We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service leve...
May 26, 2010

Yazmin Barajas | OBP

Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...

April 18, 2017 3:32 AM EST

Siddharth Sharma | KocharTech

Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...

April 18, 2017 3:32 AM EST
 16157 
We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
May 19, 2010
 17751 
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Contact Center Video News

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