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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
In an ever evolving industry you get the feeling that 2016 is going to be pivotal in terms of the next wave of contact centers and customer experience. ContactCenterWorld.com spent some time with Anita Ridgell from CMD to discuss the recent past, pre... January 18, 2016 5:00 AM
Anita Ridgell from CMD sat down with ContactCenterWorld.com to answer some questions with regard to ideas in contact centers. Perhaps her answers will inspire you to use some her suggested tactics in the coming year. December 17, 2014 5:00 AM