"4PS Contact Center International Standard Committee was established in 2010. It jointly established by experienced managers from nearly 20 enterprises.
4PS Contact Center International Standard includes a complete set of “customer-oriented” system for management and performance improvement.
It conducts 360-degree evaluation on a contact center through 180 assessment points and 5 dimensions, including Strategic planning, Personnel management, Process management, Platform(technology & environment) and performance& data, in order to find out the deficiency in the operation of the contact center, and take measures to help the contact center continuously improve the ability of operation management."
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4PS Contact Center International Standard includes a complete set of “customer-oriented” system for management and performance improvement.
It conducts 360-degree evaluation on a contact center through 180 assessment points and 5 dimensions, including Strategic planning, Personnel management, Process management, Platform(technology & environment) and performance& data, in order to find out the deficiency in the operation of the contact center, and take measures to help the contact center continuously improve the ability of operation management."
CONTACT US
(add) 
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