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Comm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our AI-powered chatbots and agent bots introduce scalability and cost-effectiveness required to deliver customer service in today's hyper-competitive and digitally focused business climate.
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New agent-facing AI-powered tool improves and accelerates personalized, human-led customer care
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Top 5 KPIs Every Live Chat Manager Needs to Track (you've got to look beyond #CSAT !) #CX #CustServ #CustomerSupport
May 29, 2020 6:03 PM
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"Companies with very strong omnichannel customer engagement retain on average 89% of their customers - and we all know it's a lot less expensive to retain than acquire." Jeff Epstein, @B2B_StoryTeller reveals the ROI of omnichannel platforms and how to prove this to your execs.

May 28, 2020 6:39 PM
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To get approval on your digital CX initiatives, you just need to speak the language of the people who are in your way - and CSAT alone isn't going to cut it. Here's where to begin." - Jeff Epstein @B2B_StoryTeller Register for the recording here -

May 28, 2020 6:32 PM
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"43% of customers don't give feedback because they don't think the business cares - so let's show that we do!" - Great insights from Sateja Parulekar @getfeedback Get the recorded webinar to learn how you can collect more valuable customer feedback. >
May 28, 2020 6:26 PM
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Next up on our live webinar - Sateja Parulekar from @getfeedback explaining how you can set up a Voice of the Customer program so you can take action on feedback and prove ROI. Here are the key listening posts at every stage of the customer journey.

May 28, 2020 6:20 PM
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