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Comm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our AI-powered chatbots and agent bots introduce scalability and cost-effectiveness required to deliver customer service in today's hyper-competitive and digitally focused business climate.
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Top 5 KPIs Every Live Chat Manager Needs to Track (you've got to look beyond #CSAT !) #CX #CustServ #CustomerSupport http://ow.ly/usC450zTPVY
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"Companies with very strong omnichannel customer engagement retain on average 89% of their customers - and we all know it's a lot less expensive to retain than acquire." Jeff Epstein, @B2B_StoryTeller reveals the ROI of omnichannel platforms and how to prove this to your execs.

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To get approval on your digital CX initiatives, you just need to speak the language of the people who are in your way - and CSAT alone isn't going to cut it. Here's where to begin." - Jeff Epstein @B2B_StoryTeller Register for the recording here - https://customerthink.com/webinar052820/?source=comm100

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