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Comm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our AI-powered chatbots and agent bots introduce scalability and cost-effectiveness required to deliver customer service in today's hyper-competitive and digitally focused business climate.Please Login (add)
"Companies with very strong omnichannel customer engagement retain on average 89% of their customers - and we all know it's a lot less expensive to retain than acquire." Jeff Epstein, @B2B_StoryTeller reveals the ROI of omnichannel platforms and how to prove this to your execs.
Next up on our live webinar - Sateja Parulekar from @getfeedback explaining how you can set up a Voice of the Customer program so you can take action on feedback and prove ROI. Here are the key listening posts at every stage of the customer journey.