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ContactCenterWorld - Top Ranking Performers Awards World Finals 2010: Ranked #2 for Best Contact Center
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In what is a concerning and confusing time for many Australians, Commonwealth Bank is launching a mass coronavirus communication campaign from today, across all mainstream and social media channels, to help customers access the support and informatio...
March 30, 2020 11:51 AM
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The bank used AI to analyse 200 billion data points to free up more time for its humans to do human things, like exhibit empathy and understand a customer's individual circumstances.
April 3, 2019 11:51 AM
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