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Communico Ltd. - Company Profile   (About Company Profile Pages)

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Overview

Communico helps organizations build and sustain a customer-focused culture. Our MAGIC® training and consulting develops leaders at all levels to demonstrate and inspire exceptional service in everything they do. Companies in industries such as health care, financial services, and consumer products have improved customer and employee retention with MAGIC.

https://www.communico.com
 
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Articles

When you plan to implement changes in your call center, the more involved your staff are, the less resistance they will feel and more likely they will be to adapt to these changes. People derive comfort and a sense of stability from what is familiar.
April 28, 2005 5:00 AM
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In the customer contact center setting, it's not surprising that employee retention is an ongoing challenge.
May 19, 2003 5:00 AM
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MAGIC #Engagement Moment: Creating MAGIC #Mindset Gregg Barratt shares the power of the MAGIC Mindset in ensuring every single interaction you have with a person is so appropriate that they want to have another one with you – even in difficult situations. https://youtu.be/fHOWE4nTlwk
May 26, 2020 7:27 PM
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MAGIC #Engagement Moment: Choosing Responding over Reacting @tomlarkin10 demonstrates how to increase your #influence by choosing responding over reacting to a client's #distress . #Choice #CustomerService https://youtu.be/wZHhImE--NY via @YouTube
May 21, 2020 9:21 PM
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MAGIC Engagement Moment: Empathy & Sharing https://youtu.be/lhaKc4rBzZo via @YouTube
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MAGIC Engagement Moment: Virtual Training Opportunities https://youtu.be/9_s4rolr-s4 via @YouTube
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MAGIC Engagement Moment: Virtual Communication-Human Touch https://youtu.be/n9x4SYTJ_Q0 via @YouTube
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