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CommunityWFM - Company Profile   (About Company Profile Pages)

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Overview

The Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.

https://www.communitywfm.com/wfm-software-workforce-management-software-communitywfm
 
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Company Members

Bob Brittan CommunityWFM(Verified Admin)
Roger Woolley WorkForce Management Software Group, Inc
Daryl Gonos WorkForce Management Software Group, Inc. (WFMSG)
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Company News

CommunityWFM cloud-based workforce management combined with Smartz Solutions CCaaS offering will help fuel international growth
September 7, 2020 6:43 PM
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Consultant and services firm MNET will resell innovative Community WFM software as an integral component for contact center operational success

November 19, 2019 3:41 AM
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Articles

There are three important questions that should always be in the mind of analysts or call center managers that are at the core of effective workforce management practices. Effective workforce management is about consistently delivering your targeted ...
November 6, 2009 5:00 AM
 13345 
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WFM plays an important role in the overall corporate strategy, and more centers are installing software for that purpose
June 18, 2003 5:00 AM
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Latest Tweets

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Appreciating all the great deeds and sacrifices that were made to give us this opportunity for freedom. Thank you for your service!

May 22, 2020 11:59 AM
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Providing great customer service is more difficult as many agents work from home in these difficult times. Todd Cotharin, our COO, talks about best practices, customer expectations, and a glimpse into contact centers 6 months from now. https://hubs.ly/H0qFRqx0

May 19, 2020 1:44 PM
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Our workforce management solutions are helping financial institutions of all sizes increase cost savings with automated processes, reduced overtime expenses and improved agent productivity, resulting in a better customer experience. https://hubs.ly/H0qr1fH0

May 13, 2020 9:59 AM
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On Mother’s Day we remember those who have worked tirelessly, sacrificed and inspired us during these difficult times. For all the medical teams, first responders, volunteers and many more, we wish you the very best Mother’s Day!

May 8, 2020 2:59 PM
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Managed services are a flexible alternative to fulfill temporary staffing gaps, or provide full-time responsibility of all contact center WFM processes. COO, Todd Cotharin, explains how CommunityWFM fills the need to our business partner, Cloudlinx. https://bit.ly/3cMsGpY #WFM

April 28, 2020 2:38 PM
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