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Competence Call Center - Company Profile   (About Company Profile Pages)

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Overview

CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.

https://www.yourccc.com
 
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Company Members

Tomasz Kielak Competence Call Center sp. z o.o.
Ana Maksimovic CCC d.o.o. Sarajevo
Simon Pearton-Hindley Competence Call Center S.R.L. Bratislava
Maria Hoffrichter-Zanetti Competence Call Center

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
No 1 Qualitiy Provider
March 27, 2017 1:11 PM
nearly two decades of great work
March 9, 2017 3:28 PM
CCC is the most innovative call center I worked for.
March 9, 2017 3:17 PM
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #4 for Best Outsourcing Partnership
February 12, 2021 5:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #1 for Best In Customer Service
February 12, 2021 5:00 AM
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Company News

Merger adds significant scale, growth and diversity to TELUS International

February 5, 2020 11:34 PM
 509 
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TELUS Corporation announced that it has agreed to acquire privately-owned Competence Call Center (CCC)...
December 9, 2019 6:17 PM
 657 
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Articles

We asked "How can they be deployed across the greater enterprise, not just the contact center?"
August 20, 2010 5:00 AM
 12630 
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What technologies are available for agents to ‘help themselves’ in improving productivity? We asked that question to contact center professionals to find out if there are self-serve solutions that actually work in increasing efficiency for agents.
April 5, 2010 5:00 AM
 13201 
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Raj Wadhwani | ContactCenterWorld.com

awesome gala and awards

February 25, 2021 12:29 PM EST

Clint Waltman | Ec3

Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!

February 26, 2021 1:40 AM EST

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2/26/2021

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