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Overview

CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
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Company Members

Ibrahim Yıldırım Competence Call Center
Dan Alecu Competence Call Center
Maria Hoffrichter-Zanetti Competence Call Center

Industry Champion Comments

No 1 Qualitiy Provider
March 27, 2017 1:11 PM
nearly two decades of great work
March 9, 2017 3:28 PM
CCC is the most innovative call center I worked for.
March 9, 2017 3:17 PM
Enter Contact Center Awards

Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards World Finals 2013: Ranked #1 for Best Contact Center
November 16, 2013 5:00 AM
ContactCenterWorld - Top Ranking Performers Awards EMEA 2013: Ranked #4 for Best Contact Center Operational Manager
July 6, 2013 5:00 AM
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Company News

Merger adds significant scale, growth and diversity to TELUS International

February 5, 2020 11:34 PM
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TELUS Corporation announced that it has agreed to acquire privately-owned Competence Call Center (CCC)...
December 9, 2019 6:17 PM
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Articles

We asked "How can they be deployed across the greater enterprise, not just the contact center?"
August 20, 2010 5:00 AM
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What technologies are available for agents to ‘help themselves’ in improving productivity? We asked that question to contact center professionals to find out if there are self-serve solutions that actually work in increasing efficiency for agents.
April 5, 2010 5:00 AM
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Latest Tweets

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We look forward to an exciting afternoon with @BSISoftwareDACH , @CMM_MagazineCH , @MaikevandenBoom , @yourccc_tweet and WirKunde!

October 29, 2019 2:01 PM
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Wir freuen uns auf spannende Vorträge, Insights und Glücksmomente zum Abschluss der Pop-Up-Eventreihe 2019 in Wien. Save the date: 29.10. Alle Infos zum Event: https://bit.ly/2oupifO @BSISoftwareDACH @MaikevandenBoom @CMM_MagazineCH #yourccc #events #bpo #service

October 2, 2019 11:53 AM
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We are very proud to announce the receipt of our 55th international award and sincerely thank @NRWINVEST for recognizing our efforts in the region. #NRWINVESTAWARD #NRWINVEST #NRW #winner #investment #innovation #yourCCC #CustomerCare #BPO #CustomerExperience

July 2, 2019 3:57 PM
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Full house at the 22nd CCC Convention in Berlin. Go digital and take your customer with you. #CCCConvention #yourCCC #CustomerCare #CustomerExperience #BPO – at Besondere Orte Umweltforum Olav V. Strawe

June 13, 2019 3:12 PM
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In three weeks the 22nd CCC Convention will take place in Berlin and we are very glad to announce our complete program and speakers on our Convention page: https://www.yourccc.com/event/ccc-convention-2019/ #yourCCC #CCCConvention #Event #BPO #CustomerCare #CustomerExperience

May 23, 2019 12:39 PM
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