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Competence Call Center - Company Profile   (About Company Profile Pages)

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CCC – powered by TELUS International proves to be a strategic service provider that covers the entire life cycle of your customers. We offer end-to-end solutions backed by technology. Our focus is on permanently optimizing customer experience through all traditional and digital communication channels. With our significant international footprint we support the digital and customer experience needs of some of the world´s most established brands in over 50 languages.

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Company Members

Simon Pearton-Hindley TELUS International
Maria Hoffrichter-Zanetti Competence Call Center
Tomasz Kielak Competence Call Center sp. z o.o.
Ana Maksimovic CCC d.o.o. Sarajevo

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
No 1 Qualitiy Provider
March 27, 2017 1:11 PM
nearly two decades of great work
March 9, 2017 3:28 PM
CCC is the most innovative call center I worked for.
March 9, 2017 3:17 PM
Excellent company to work for.
March 8, 2017 1:04 PM
CCC is the best in their industry, they have the hight quality with the experts in the customer care...
March 8, 2017 12:56 PM
CCC deserves the award as it has proven its competency in both project management and customer conta...
March 8, 2017 12:55 PM
Still sustainable growth and outstanding quality
March 8, 2017 12:47 PM
CCC works hard and succeeds to achieve the Competence part of their company name, going above and be...
October 17, 2016 10:36 AM
CCC is our partner for Contact Center Services for the CZ and SK markets 7 years ago and during our ...
October 17, 2016 10:21 AM
great work and effort, well done!

October 14, 2016 12:52 PM
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #4 for Best Outsourcing Partnership
February 12, 2021 5:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #1 for Best In Customer Service
February 12, 2021 5:00 AM
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Company News

Merger adds significant scale, growth and diversity to TELUS International

February 5, 2020 11:34 PM
TELUS Corporation announced that it has agreed to acquire privately-owned Competence Call Center (CCC)...
December 9, 2019 6:17 PM
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We asked "How can they be deployed across the greater enterprise, not just the contact center?"
August 20, 2010 5:00 AM
What technologies are available for agents to ‘help themselves’ in improving productivity? We asked that question to contact center professionals to find out if there are self-serve solutions that actually work in increasing efficiency for agents.
April 5, 2010 5:00 AM

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