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Connect Assist - Company Profile   (About Company Profile Pages)

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Overview

We’re a Contact Centre business and market provider helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart.

Our mission is simple: to create positive human outcomes. Here’s what we do:

• We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve.

• We’re architects of communication, mixing heart with experience, process with insights, and human with technological.

• We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences.

• We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change.

Our values underpin everything we do. We strive to be:

• Human. We’re rich in technological resources, but ultimately people are at the ver

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Company News

Connect Assist, a Maximus business, is celebrating winning Silver in the ‘Best Advice Line / Helpline’ category at the 25th Annual Welsh Contact Centre Awards for its emergency helpline to support Ukrainian refugees.
October 10, 2023 8:40 PM
 403 
South Wales contact centre Connect Assist is celebrating a win at the annual Welsh Contact Centre Awards for its helpline for the deaf community, Sign Assist.
October 13, 2022 3:35 PM
 1091 
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Contact Center Video News

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