Connect Managed Services is a specialist in the design, implementation and support of Contact Centre and Unified Communication environments for multinational organisations. Connect uses a propriety set of automation tools, which combined with a differentiated approach to service management, ensures the consistent delivery of service level performances 25% above industry standards. Connect has offices in London and New York and has numerous awards and accreditations from the leading Contact Centre and Unified Communication vendors.Please Login (add)
From its survey of senior contact centre decision makers, ProtoCall One found that two out of three (67%) of contact centres favour harnessing social media in their multi-channel communications strategy to enhance communication with their customers. May 23, 2011 5:00 AM
How do you navigate the complexity of digital transformation into your business in the most seamless, painless and cost-effective way? Read the full article to learn more: http://bit.ly/2zEpmMB December 4, 2018 2:15 PM
Is your business keeping pace with the customer experience revolution? Unsure how best to interact with customers in an increasingly competitive digital landscape? Download our ebook to see how understanding your customer journey can help. http://bit.ly/2PiABiK December 3, 2018 2:45 PM
Connect Managed Services is delighted to be supporting the The Great British Chefs Dinner on the 11th December at the Guildhall London. Last year's event raised £210,000 for the NSPCC's Speak out. Stay Safe programme. A great cause!
November 29, 2018 11:38 AM
Self-service is an interesting proposition to businesses. When done well it can provide a better customer experience and reduce your costs. Read our full article to learn more about how self-service can help your business: http://bit.ly/2BrqdSc November 28, 2018 7:59 AM
Download our free White Paper to learn more about voice biometrics and what the future customer journey could look like. Download now: http://bit.ly/2Br9YUW November 27, 2018 7:29 AM