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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Business changes continue to be a challenge to IT and some have called for the IT organization to become a “business” in itself. The IT organization does not need to be a self-sustaining cost center, but it does need to be a “value added” strategi... May 7, 2007 5:00 AM