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Contact Babel - Company Profile   (About Company Profile Pages)

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Overview

ContactBabel, a contact center and CRM analyst firm, was set up in 2000 by Steve Morrell, a leading expert on the contact center industry.

http://contactbabel.com
 
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Company News

Together with ContactBabel, we recently conducted a survey of over 100 UK contact centre decision makers. Encouragingly, we found that 71% of leaders believe their advisor morale to be “good” or “very good”.
October 17, 2017 12:31 PM
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Articles

According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees working from home during the current Covid-19 crisis with 62% stating that...
August 21, 2020 5:00 AM
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Requirements and costs associated with payment technology, processes and training outweigh the benefits of taking payments by phone
January 16, 2018 5:00 AM
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Latest Tweets

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Join us on the 21st April for insight into how you can fight the impact of #COVID19 by customers self-serving. We will also be joined by Steve Morrell from @ContactBabel , sharing the latest findings from the Inner Circle Guide: https://enghousecustomerexperience.co.uk/selfservice-webinar/

April 14, 2020 11:49 AM
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US CONTACT CENTERS: ContactBabel has created a rapid-response, quick survey to gauge the effect of coronavirus on US contact centers. https://www.smartsurvey.co.uk/s/US-CC-reaction-2020/ Please spare 5 minutes to tell us about how your contact center is changing. The results be sent to you within 2 weeks.

April 2, 2020 1:50 PM
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White Paper: The UK Contact Centre Decision-Maker\'s Guide 2019-20 https://www.callcentrehelper.com/whitepaper-the-uk-contact-centre-decision-makers-guide-2019-20-151051.htm @ipiltd #cctr

January 27, 2020 10:20 AM
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Our new article on @callcentrehelp - "Social Media Customer Service - Small but Deadly?" https://lnkd.in/dVceCfU #customerservice #contactcentre #socialmedia #customer
November 13, 2019 10:26 AM
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RT @IvanK_NH : Thanks @ContactBabel @AboutMatchUK & @MindpearlGroup for today's engaging discussion and presentation in #London on the U.K. #CXServices trends and opportunities in offshoring destinations #CX @NHInsight
October 16, 2019 4:29 PM
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