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The Contact Centre Nova Scotia Association (CCNS) is an organization dedicated to the advancement of the Contact Centre profession and industry throughout the province of Nova Scotia. The CCNS was established in 2006 to provide a professional and responsive voice for the Contact Centre Industry.Please Login (add)
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The CEO comes in one morning with the idea to slash training to increase profits. He thinks its brilliant, but your opinion differs. What do you tell him to reconsider? Here are some responses from industry professionals. For more great strategie... August 21, 2009 5:00 AM
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