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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Keith is the former Editor and Publisher of “Computer Retail Week”, President of IDG’s Channel Services Group and held executive level positions at PodTech, OneChannel and Aptimus. Former clients include Microsoft, Cisco, CEA, AMD, Seagate, McAfee, Gartner, PodTech, NComputing and OneChannel, Vidmin, CapableNetworks and CompTIA. Keith’s role at Contact Centers of America (CCA) is to develop and implement a consistent use CCA’s brand, messaging and value proposition, and to identify and employ the appropriate means to connect with the Company’s customers.Please Login (add)
We wanted to know from our members the types of challenges the industry had to deal with in 2009, where it seems the worst of the economic crisis was culminating. We asked contact center professionals for the types of challenges they had to surmount... March 25, 2010 5:00 AM
Sometimes success is based on just one thing, a golden egg. If you had to give just one tip (that you believe is perhaps the most important tip) to another manager in a contact center, what would your tip be? We asked industry professionals for thei... March 11, 2010 5:00 AM