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Contact Centre Association Of Zimbabwe (CCAZ) is a non-profit making national body focused on uniting the Zimbabwe contact centre/customer service industry, its people and growing its standards to global excellence by being the first point of contact in Zimbabwe.Please Login
The Chartered Institute of Customer Management in partnership with the Contact Centre Association of Zimbabwe, will launch the fourth edition of the Zimbabwe Customer Satisfaction Index (ZimCSI). August 21, 2020 5:00 PM
BancABC chief executive Dr Lance Mambondiani has been appointed president of the Contact Centre Association of Zimbabwe (CCAZ) taking over from DHL Zimbabwe managing director Jeff Phiri. November 29, 2019 3:17 AM
Make a date with us today at 1400hrs as we bring you yet another episode of CCAZ Live Conversations. Today we are bringing in a research guru @TovMane to discuss how customer insights can sustain an organisation. #onlineclasses#CustomerExperience
May 27, 2020 6:38 AM
His philosophy is that, "In a rapidly changing environment, innovation is the differentiator and you are only as good as your last innovation. I believe in movement, in challenging convention and in relevance through the problems we attempt to solve. May 26, 2020 11:32 AM
He has been listed in the African Report Magazine’s Top List of Who is Who in African Finance and was most recently awarded the most Innovative CEO of the Year by the CEO Africa Roundtable. May 26, 2020 11:32 AM
#ChooseDay ! Today we are choosing @DrMambondiani - CCAZ President. Currently he is MD of BancABC Zimbabwe and CEO of ABC Holdings Zimbabwe. A recognised thought leader in digital transformation and innovation and has been recognised as such across multiple award platforms.
May 26, 2020 11:32 AM
#webinar alert!! “The customer experience is the next competitive battleground.” – Jerry Gregoire Join CCAZ and @Rod_Jones_SA in a webinar on the 28th of May 2020. This webinar is free to all CCAZ members. #FridayFeeling