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Conversocial is a social customer service platform, helping companies like Barclaycard, Coach, GoDaddy, Hertz,JackThreads, Tesco and others meet the rapidly changing demands of their consumers in order to deliver the best possible customer experience through social media channels - increasing customer satisfaction, protecting against customer attrition, and delivering greater customer insight.Please Login
We're giving our people a day to do nothing else but look after themselves. This note from our HR & Talent Manager, Heidi, says it best. #mentalhealthawarenessmonth
May 18, 2020 2:03 PM
Reason 4: Why messaging over RCS? May 15, 2020 12:29 PM
We know what you're thinking... \"How can Conversocial help brands deliver seamless customer experiences that combine the power of human agents & bots AND have an awesome 5-a-side football team too?!\" Well... we lost our first game 🙃
A rigorous training regime has been put in place and we'll report back when we pick up our first win next week.
February 20, 2020 2:53 PM
BMW used to have two assembly line processes: robots powered one, while human technicians the other. When they combined them, they discovered the human-robot team was 85 percent more productive.
Why are we telling you this?
Well, it's the same with customer experience. When bots and humans come together under one roof, that's when the magic happens.