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Conversocial - Company Profile   (About Company Profile Pages)

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Overview

Conversocial is a social customer service platform, helping companies like Barclaycard, Coach, GoDaddy, Hertz,JackThreads, Tesco and others meet the rapidly changing demands of their consumers in order to deliver the best possible customer experience through social media channels - increasing customer satisfaction, protecting against customer attrition, and delivering greater customer insight.
             
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Company News

Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement
April 27, 2020 8:41 PM
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Powering conversational customer experiences across Apple products for businesses like retailer Lush Cosmetics
April 21, 2020 7:05 PM
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Latest Tweets

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The report that defines modern customer experience is back. Based on our own proprietary research, it provides a detailed analysis of changing customer preferences and behaviors that will impact your brand. Download your free copy here https://www.conversocial.com/white-papers-and-reports/the-state-of-customer-experience-trends-2020

May 26, 2020 5:03 PM
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This is just 1 of 20 key findings from our State of CX Trends Report. Download your free copy to get a clearer picture of consumer expectations in 2020. https://www.conversocial.com/white-papers-and-reports/the-state-of-customer-experience-trends-2020
May 22, 2020 12:29 PM
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Everyone can relate to Groundhog Day at the moment. But you shouldn't have to when getting in touch with customer support. https://www.conversocial.com/blog/why-traditional-cx-channels-feel-like-groundhog-day
May 19, 2020 5:18 PM
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We're giving our people a day to do nothing else but look after themselves. This note from our HR & Talent Manager, Heidi, says it best. #mentalhealthawarenessmonth

May 18, 2020 2:03 PM
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Reason 4: Why messaging over RCS?
May 15, 2020 12:29 PM

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We know what you're thinking... \"How can Conversocial help brands deliver seamless customer experiences that combine the power of human agents & bots AND have an awesome 5-a-side football team too?!\" Well... we lost our first game 🙃

A rigorous training regime has been put in place and we'll report back when we pick up our first win next week.

February 20, 2020 2:53 PM
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BMW used to have two assembly line processes: robots powered one, while human technicians the other.
When they combined them, they discovered the human-robot team was 85 percent more productive.

Why are we telling you this?

Well, it's the same with customer experience.
When bots and humans come together under one roof, that's when the magic happens.

February 19, 2020 10:19 AM
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