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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Coordinated Systems, Inc.'s latest Cisco certification makes the recent Cisco end-of-life announcement a non-issue for Cisco contact centers and enhances user capabilities to include a full range of customer engagement and agent empowerment features. June 5, 2017 2:51 PM
Maverick Country Stores, Inc. needed to leverage technology to bring the call center up to date in terms of the phone system. Coordinated Systems (CSI)offered a product, Virtual Observer (VO), that seemed to match every requirement the company was lo... January 23, 2007 5:00 AM
In deciding that a higher level of quality assurance (QA) would benefit an organization, the rule of thumb for the buying process should be simple, effective and affordable, and this rule should be used as the template throughout that process. February 25, 2005 5:00 AM