Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Sometimes decisions need to be made to reduce costs, and most leaders will immediately jump to staff reduction. But enterprising leaders will develop clever ideas to do things better. These are the types of ideas you will get at theAugust 19, 2009 5:00 AM
Everyone has heard friends and family complain about the service they received with certain companies, and how it gets under their skin they way their calls are handled. But when contact center professionals can point out irritants that really annoy ... July 28, 2009 5:00 AM