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Creative Virtual has played an important role in the advancement of this technology and the ways in which it can be implemented. Our expert team closely monitors trends and the evolution of customer and employee engagement in order to provide organisations with cutting-edge chatbot, virtual agent, live chat and conversational AI solutions. Today we are a provider in the industry, being named the 2019 Product Leader in AI-Enhanced Customer Self-Service by Frost & Sullivan and winning The Queen’s Awards for Enterprise: Innovation 2017.Please Login (add)
Upcoming Webinar: Tips for Deploying AI Chatbots & Virtual Agents https://hubs.ly/H0qYRCs0 Register now to join us on Thursday for a behind-the-scenes look and live demos of self-service solutions! #CX June 1, 2020 10:38 AM
More customers are turning to company websites and apps for support, in some cases out of sheer desperation because they can’t get through to a contact centre agent and in other cases because they have been proactively directed there by the business. https://hubs.ly/H0qZpTh0 #CX June 1, 2020 12:42 AM