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CTMA New Zealand Ltd - Company Profile (About Company Profile Pages)

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Overview

CTMA New Zealand Ltd

CTMA is a customer experience and service quality improvement firm working internationally with organisations to help them with strategies to improve customer satisfaction, loyalty, advocacy and support.

We believe that customers are one of the best sources of insight for innovation and business improvement. Our job is to help organisations capture that insight, and then turn it into transformative management actions.

CTMA provides a range of consulting, customer experience measurement, training, coaching and mentoring services to help clients turn their customer experience vision into their customers’ experience reality.

In addition to its client-specific services, CTMA also conducts industry-wide customer experience baselines, benchmarking and best-practice studies.