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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The Customer Contact Centre of China CITIC Bank Credit Card Centre was built in 2003 along with the foundation of the credit card centre. In the past six years, it has rapidly developed as a grant institution with more than 1000 agents and more than 1200 staff members, serving for over 9 million credit card holders. Upon the service-oriented manage strategy, the contact center keeps on improving service by constant concern on customer practicing, and then strengthen the management of in-call service quality to enable customers to better use credit card, as well as ease the proliferation of telephone services brought by the issuing volume and reduce operational costs to some extant. Still, the center originated a new customer operation model to transfer the customer contact center from a traditional cost center into a profit one. The Contact Centre has been awarded many times as the best call center in a row home and abroad, by virtue of its advantages in location services, management strategy, business model, as well as personnel management.Please Login