Overview

Founded in 1997, St. Louis-based Customer Direct and its Guest Direct division provide outsourced call, email, and chat sales & support services for a wide variety of clientele. These services include customer care, multi-tier technical support, and back-office fulfillment. Customer Direct and its Guest Direct division serve domestic and international clients within industries such as hospitality, Internet retail, publishing, catalog sales, and health care.

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Mike Horst United States

Customer Direct

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Jim Williams

Customer Direct is expanding! We just announced a new contact center in Arnold, MO. http://bit.ly/CDArnold
October 1, 2014 3:10 PM

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"A #customerservice agent’s response should be different if he also knows that the customer has called about the very same issue five times in the last month." @maycotte @Forbes understand the importance of #data in responsive customer service. So do we. https://www.forbes.com/sites/homaycotte/2015/06/16/5-ways-improve-customer-service-with-real-time-data-and-real-time-responses/
April 17, 2018 5:01 PM

Want more tips from Diego and the rest of the team? Download the full field guide at http://www.businessispersonal.guide for 50 tips for making business personal. Diego uses #dynamicdata of his team’s performance to locate issues and shed light on how to fix them.

April 11, 2018 9:04 PM

.@Hyken shares the 4 ways personalizing customer service builds brand loyalty. We couldn't agree more. Find an outsourced customer service partner that provides a personal touch unique to your brand. https://www.forbes.com/sites/shephyken/2017/10/29/personalized-customer-experience-increases-revenue-and-loyalty/
April 6, 2018 9:53 PM

We love the idea of using an escape room to build problem-solving skills in your #customerservice team. Great discussion of using a blended customer service #strategy . Work with an organization that knows how to build the right team. http://www.ttec.com/customer-strategist/resources/blog/wayfair-raises-bar-personalized-customer-service
March 30, 2018 3:04 PM

Smile when greeting a #customer in person and on the phone. Yes, your customers can tell if you are smiling. Even on the phone. Want more #tips from Cora and the rest of the team? #Download the full #fieldguide at http://www.businessispersonal.guide for 50 tips on making #business personal.