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Cutting Edge Information
Customized research and benchmarking firm providing decision support to pharmaceutical, biotechnology and other life science firms. Provides off-the-shelf and customized research for key areas including medical affairs, clinical development, managed markets strategy, pharmacovigilance, marketing management, sales and field force management, payer relationship management, lifecycle management, patient education, market research, staffing and budgeting, benchmarking and competitive intelligence.
         
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Company News

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Average Cost of Training New Medical Information Call Center Agents Tops $16,000
The most successful pharmaceutical companies allocate an average $16,900 annually per new call center agent, according to a business intelligence study by life sciences research firm Cutting Edge Information.
March 23, 2017 1:26 PM
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US Pharmaceutical Call Center Agent Training is Dedicated to Product Information
A new study from Cutting Edge Information shows that US pharmaceutical companies spend more than 55% of training time focused on product information.
November 18, 2014 3:16 PM
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Articles

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Headcounts are Key to Successful Medical Information Call Centers
Top-performing medical information call centers base staffing decisions on call load per employee and budget per employee, finds Cutting Edge Information
September 24, 2012 5:00 AM
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The Right Performance Measurements Aid Medical Information Call Center Efficiency
Cutting Edge Information finds that tracking less traditional performance metrics, such as customer satisfaction, help call center managers increase their operations' efficacy
September 17, 2012 5:00 AM
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August 22, 2017 11:52 PM
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August 22, 2017 3:24 PM
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August 21, 2017 5:00 PM

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