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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Dezide delivers products and solutions for guided troubleshooting and decision support. The technology is based on Artificial Intelligence (AI): Bayesian Networks. Our products consist of knowledge bases which can be used through web and offline interfaces.
Knowledge Base is primarily for technical troubleshooting and diagnostics through “intelligent guides”. These guides are self-learning and self-optimizing
Claus Skaanning notes that many providers of self-service solutions in the marketplace are able to quote numerous customer references where they reduced the call volume while maintaining customer satisfaction. December 5, 2005 5:00 AM
Claus Skaaninng analyzes the Return on Investment (ROI) for Internet Service Providers (ISPs) when investing in next generation self-service solutions that increase the quality of service. November 28, 2005 5:00 AM