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Overview

Since 1987, NOVO 1 has been dedicated to tailoring contact center solutions to support clients' business goals in building customer relationships and growing their brands. NOVO 1's Smart Desktop Solutions and Customer Obsession Program, incorporate game-changing technology and top 1% industry best- practices to design customized solutions to provide ideal customer experiences.
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Company News

Dialog Direct, a Qualfon company and provider of full-service marketing solutions, fulfillment and logistic services, has opened a new fulfillment center in North Las Vegas, NV.
May 8, 2020 7:07 PM
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Qualfon announced that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries.
December 13, 2017 5:00 AM
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Articles

Problems are up, customer satisfaction is down and most get nothing for complaining.

November 23, 2015 5:00 AM
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There are a variety of ways contact center go about recruiting staff to their centers, and each one has different levels of success. We asked our members what methods they use to recruit new agents, and received answers as varied as the centers them...
October 2, 2009 5:00 AM
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