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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Based in Hong Kong, Digital Techniques was originally incorporated in Sydney Australia in 1992. Digital Techniques commenced as a developer and manufacturer of digital voice logging recorders for the emerging digital PBX market. OSCOM ™ has gained global recognition. Recently Digital Techniques have moved into the IP PBX market and are the official Digium distributors for Asia and the Middle East. Digital Techniques is focused on providing solutions and products for the Call Recording, Call Centre and IP PBX markets. Please Login
Do you feel that speech technology will eventually replace the contact centre agent? As technology improves and artificial intelligence becomes a certainty – we may be faced with this reality. We asked Industry professionals for their opinions on th... March 19, 2010 5:00 AM
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes made when choosing or setting up speech technology?... March 9, 2010 5:00 AM