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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Contact Center, CRM and Customer Experience consultants. Since 1990, Direct Communication Specialists (DCS) has been helping companies improve their ability to successfully utilize their contact centers to acquire, retain and grow customers (AGR) and eliminate those gaps. DCS develops a customized set of solutions to address the critical business issues of contact center optimization, successful integration of multi-channel campaigns, customer acquisition and retention and the ever-present challenge of delivering a world class customer experience. DCS has assisted dozens of companies with their contact center technology and operations as well as inside sales, direct response marketing and customer experience projects. DCS brings the talent and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure. Please Login