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Directorate General of Taxes - Company Profile   (About Company Profile Pages)

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The Directorate General of Taxes (the DGT) Contact Center holds a strategic position as a channel to provide supports for the existing taxpayers and potential taxpayers in the forms of providing information and education, managing complaints, and carrying out persuasive campaigns to the society on the benefits of taxes for the Indonesian economic growth. Our contact center has been heavily involved in expanding the database, validation phase, and maintaining the database to deliver a robust system that significantly contributes to the improvement the taxpayer compliance level. In summary, the DGT Contact Center has been gradually evolving into the MAIN COMMUNICATION CHANNEL between taxpayers and the Indonesian government for various taxation matters.

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Company Members

Mohamad Nur Ilham Directorate General of Taxes(Verified Admin)
Ario Bimo Pranoto Directorate General of Taxes
Franxis Erika Murtiasari Directorate General of Taxes
Ahmad Hidayah Directorate General of Taxes
Donny Soetopo Directorate General of Taxes
Tifara Ashari Directorate General of Taxes
Willyandri Willyandri Directorate General of Taxes
Marina Sitinjak Directorate General of Taxes
Recky Jacobus Directorate General of Taxes
Andri Ebenhard Panangian Directorate General of Taxes
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards World Finals 2018: Ranked #2 for Best Technology Innovation - Internal Solution
November 10, 2018 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2018: Ranked #2 for Best Sales Campaign - Inbound or Outbound
November 10, 2018 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2018: Ranked #1 for Best use of Social Media in the Contact Center
November 10, 2018 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2018: Ranked #2 for Best Incentive Scheme
November 10, 2018 12:00 AM
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Award Videos

Grace Heny | Contact Center Indonesia

Moment of Truth _ Best from the Best presenting at Bali Nusa Dua ..... Awesome !

August 15, 2022 4:14 AM EST

Raj Wadhwani |


June 17, 2022 11:24 AM EST

Tracy Nomzamo Mdletshe | United Prosperity pty/ltd


September 17, 2022 7:07 AM EST
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Contact Center Video News

Industry Recognition

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