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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Don Ross Associates is an independent consultancy in the fields of strategic planning and knowledge management. They have a particular emphasis on cultural change, the development of KM techniques and the selection of the most appropriate software solutions to satisfy the particular needs of their clients.Please Login
Companies, particularly financial organisations, are making moves to outsource call centres and contact centres. This appears to be a move made purely on cost considerations and fails to tackle the real issues. July 1, 2003 5:00 AM