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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Duke Energy announced the formation of a new organization devoted to transforming how customers experience and interact with the company. Leading this new customer experience transformation organization is Barbara Higgins, who has been named senior v... August 15, 2017 5:00 AM
The inception of remote worker setups creates a learning curve with many organizations, creating unforeseen scenarios that highlight how important forethought and proper pre-planning is before sending workers off to work in their own homes. October 5, 2009 5:00 AM
If you could suddenly open up the accounts and go on a spending spree for your center, what are some of the first changes you would make? We wanted to know some of the items industry professionals had listed in their dream books, and here are some o... September 7, 2009 5:00 AM