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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
It has been several years since the initial push for remote agents started, and even though the technology has much improved and the advantages are numerous, there is still debate among many companies whether the at-home agent is the wave of the futu... September 17, 2009 5:00 AM
We all assume that birthday cakes and the occasional pizza party will get agents working as furiously as bees, but some industry professionals have identified some incentives that work in dividends within their own centers. See if you can apply some... September 1, 2009 5:00 AM