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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The importance of social media, web self-service and online assistance is expected to overtake traditional customer experience (CX) channels in Australasian companies over the next three years, according to a new study. June 1, 2015 5:00 AM