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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The twelth annual World Retail Banking Report from Capgemini and Efma makes depressing reading for established banks as it charts an industry struggling to engage with customers and increasingly challenged by a raft of new competitors. April 27, 2015 1:17 PM